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WELCOME TO BOUTIQUE DE LOULOU. FREE SHIPPING FROM €89 PURCHASE.

Frequently Asked Questions

Delivery

What are the delivery methods, times and prices?

Delivery is by express, within 3 days. The cost is € 9.90 for metropolitan France (excluding Corsica and Monaco). Delivery is free from € 89 including tax (excluding any reductions and benefits).

Can I pick up my order at Samaritaine?

It is currently not possible to collect your order from Samaritaine.

Can I change the place of delivery of my order?

You can change your shipping address before your order ships. To do this, contact our customer service by phone or email at: contact.samaritaine@dfs.com

What happens if I am not present during the delivery?

If you are absent at the time of delivery, a calling card will be left in your mailbox. By default, the new delivery will be scheduled for the day following the attempted delivery, between 8 a.m. and 6 p.m.

Which countries do you ship to?

Samaritaine currently delivers only in mainland France (excluding Corsica and Monaco).

Samaritaine return and exchange

What if I only receive part of my order or if it does not match what I ordered?

If your order is not complete or if the products received are not those ordered, please contact our Customer Service. We recommend that you take a photograph of your package if possible.

How do I return my order?

If for any reason, you are not satisfied with your order, you may return it within 30 days of reception. To do so please reach out to our customer service at +33 1 88 88 60 00  (cost of a local call from France) or contact.samaritaine@dfs.com. Our team will explain how to return your parcel.

How and within what time frame can I be reimbursed?

You can return your product within 30 days of receiving your order. The reimbursement will be made within 15 working days following confirmation that you will be reimbursed.

Do I pay the return costs?

Return costs are offered by Samaritaine as part of the return procedure defined in our return conditions (more explanations in our General Terms of Sale). It is also possible to return your product by other means, the return costs will then be at your expense.

Can I return my order directly to Samaritaine?

It is not possible to return your order to the store.

What if my order is damaged?

If your order was damaged when it reached you, contact our Customer Service. We advise you to take photographs of your order upon receipt.

Can I exchange my order?

It is currently not possible to exchange a product. Please return your order and place another one.

Can I exchange an order that I received as a gift?

It is currently not possible to exchange a product. Please communicate with the person who gave the gift in order to return it and place a new order.

Payment on Samaritaine Website

Can I get a tax refund?

It is not possible to obtain a tax refund because shipping is done only in Metropolitan France. If you live abroad and wish to benefit from a tax refund, please make your purchase in store.

Is it possible to pay on delivery?

It is not possible to pay on delivery. Payment is made exclusively online at shop-samaritaine.dfs.com.

What methods can I use to pay for my purchases?

You can pay by credit card (Visa or MasterCard).

Is online payment secure?

Samaritaine is committed to using encrypted and secure transmission and payment methods that are among the most efficient using current technology. No information relating to your payment is kept by Samaritaine.

Is it possible to pay in several instalments?

Samaritaine currently does not offer the option to pay in several instalments.

What happens if my payment is declined?

A banking authorisation request is made to your bank when placing your order online. In order to proceed with the payment due, you will be asked to provide your bank card number, its expiration date accompanied by the visual cryptogram composed of three digits, located on the back of your card. If your card is declined by your bank, it will unfortunately not be possible to complete the order. This verification is carried out by our banking partner. Bank information is not kept.

Is it possible to pay with a Gift Voucher or a gift card?

Samaritaine currently does not accept these means of payment.

Loyal T Programme

I have just placed an order on the internet, but my Loyalty Points do not appear on my account. Why?

Your points are generated when your order is shipped. It takes 7 days after the shipment of your order for your points to appear.

Where can I see my number of Points?

You can view your points by clicking on this link https://www.dfs.com/en/login

How can I use my loyalty Points?

You can use your loyalty points at any DFS or T-Galleria store in France or around the world. You will find the list of our points of sale on the site: https://www.dfs.com/

How can I collect loyalty Points?

You can accumulate points by entering your Loyal T card number each time you make a purchase on the shop-samaritaine.dfs.com site or by presenting it at all DFS or T Galleria points of sale around the world. You will find the list of our points of sale on the site: https://www.dfs.com/

How can I join the Loyal T programme?

You can join the programme by following this link.

Is my Loyal-T Card personal to me?

Yes, your Loyal T card is in your name and personal.

Contact us

How can I contact Customer Service?

You can call us at +33 1 88 88 60 00 (cost of a local call from France) or send us an email at contact.samaritaine@dfs.com

Who is DFS?

Created in 1960 and world leader in luxury travel retail, DFS has been part of the LVMH group since 1997.
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